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Terms and Conditions

Scope
Orders via our shop can only be accepted only from the countries available in the country selection.

Minimum order: 10,00 € (Germany)

Price list:

Alafoss Lopi : 6,20 Euro / 100g
Lett-Lopi      : 3,80 Euro / 50g
Bulky Lopi   : 6,90 Euro / 100g
Einband / Lace yarn       : 3,95 Euro / 50g
Plötulopi  (unspun yarn)  : 5,40 Euro / 100g - 110g plate
Sock wool: 4,90 Euro / 100g
Knitting books: from 9,50 Euro + Shipping
Knitting needles: see product list
Blankets: from 75,00 Euro

All prices are retail prices and include VAT.

Order:
The delivery time is 4-8 working days within Germany and 8-10 working days to foreign country after payment is received.

Return:
Sie tragen die unmittelbaren Kosten der Rücksendung der Waren.

Shipping costs:

Gift certificates:

For the distribution of gift certificates by email no expenses are incurred.

Within Germany:

The shipping costs within Germany amounts to 4,95 Euro for DHL.
The shipping option "Post-Office" or "Packstation" are only possible for DHL.

Orders from abroad:
The orders can only be paid by PayPal, credit card or payment in advance. For payment in advance you receive a 3% discount.

Austria:
The shipping costs amounts to 8,90 Euro for DHL.

Europe - zone 1: Belgium, Danmark, France, Luxembourg, Netherlands, Poland, Czech Republic, Estonia:
The shipping costs amounts to 13,00 Euro.

Europe - zone 2: Finland, Greece, Great Britain, Ireland, Italy, Malta, Portugal,Sweden, Spain, Slovakia, Croatia, Hungary:
The shipping costs amounts to 14,00 Euro.

Europe 3 - Non-EU (tax-free): Norway, Switzerland
The shipping costs amounts to 21,00 Euro
The minimum value for orders from Norway and Switzerland is 60 Euro net.
Please consider, that you have to take over the full costs of the bank transfer in case of payment in advance.

For any other country please send us an email and we will tell you the shipping costs.

Payment:

  • Payment in advance (3% discount, except special campaign prices)
  • PayPal
  • Credit card VISA or Mastercard
  • Only in Germany: Cash on delivery (additional 6,00 Euro + 2,00 Euro directly to DHL)
  • Invoice, to be paid latest 14 days after date of invoice (Only for well-known customers after agreement)
    (If the payment is not received within the payment period, additional fees of 5,00 Euro and 7.5% interest will be charged after the first reminder until the payment at Islandwolle Versand. In this case future orders will not be shipped by this payment method.)

Please understand that we do not take back any goods after expiry of the legal cancellation period.

Redemption conditions for gift vouchers:

  • The voucher is valid for the entire product range in our online shop at www.islandwolle-shop.de.
  • The voucher is valid until the end of the third calendar year from the date of issue. The expiry date is stated on the coupon.
  • The voucher can only be redeemed once and only in our online shop www.islandwolle-shop.de.
  • There is only one coupon per order redeemable. A combination of several vouchers is not possible due to technical reasons.
  • The value of the voucher is deducted from the value of the shopping basket, the shipping costs are always calculated and cannot be charged with the voucher.
  • The value of the goods must at least correspond to the voucher value in order to complete the order. The payment of the difference is only possible via one of the offered payment methods.
  • A denomination of the voucher is unfortunately not possible, it can only be redeemed with the total value
  • The voucher cannot be paid in cash.
  • The Islandwolle Versand Tiina Schivelbusch assumes no liability for loss, theft or misuse of gift vouchers.
  • In case of fraud, attempted deception or other illegal activity in connection with a voucher we are entitled to block the voucher. Blocked coupons will only be unlocked upon approval by the original buyer.
  • As with any order, the redemption of a voucher is subject to our terms and conditions and privacy policy.

Warranty and liability

Legal regulations apply.

Cancellation policy

see Cancellation Policy

Data privacy:

see Data Privacy

Islandwolle Versand, Tiina Schivelbusch, Helgolandring 47, 64839 Münster

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